Problem customers aren't a problem with Work Bundling
Work bundling is designed to tackle difficult customer demands and specific property requirements by consolidating tasks and orchestrating coordination among multiple functional areas.
Uncooperative Customer Poses Access Issues and Safety Risks
When a disgruntled hunting property owner threatened the safety of field crews and stalled critical maintenance work, our client turned to Work Bundling to de-escalate the situation. The customer demanded to know the scope of work required while limiting entries on their property.
Coordinating Crews Decrease Entries by 58%
To appease the disgruntled customer and get critical maintenance work done in a limited timeframe, Work Bundling provided a work plan and coordinated eight work groups to complete work across seven days outside of hunting season, avoiding 17 entries on the property throughout the year.
Compromise with Customers without Compromising Safety
Thanks to the coordination efforts of our Work Bundling team, field crews were able to comfortably complete their work and inspections without incident. In turn, our client addressed a sensitive customer's demands without sacrificing crew safety or asset reliability.
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